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Payment & Shipping

Payment and Shipping

 

Accepted Methods of Payment

DirtyHippo.com makes use of the SagePay.co.za payment gateway and accept Visa and  Master Card credit card as well as EFT payments.

 

3D secure - Sage Pay complies with Verified by Visa and Master Card Secure Code which are global programs designed to make transacting on the internet safer and more secure for both buyers and sellers.

 

*Diners also available

 

Credit Card Charges

Your credit card will be charged when you place your order.

 

If we are not able to fulfill your order for any reason you will be given the option to be refunded for the full amount or select a different product.

Shipping Policy

All orders are shipped within 48 hours, Monday - Friday 8am - 5pm, of full payment.

 

Orders are shipped to the exact address specified. If the specified address is incorrect in any way, you will be recharged for the delivery cost.

Carriers

Dirty Hippo use the following carriers to deliver our orders: The Courier Guy

Order Tracking

Tracking numbers are provided for every order and is for use on the Carrier’s tracking tools.

Indemnity

 

Dirty Hippo cannot be held liable for orders from when the Carrier collects the order for delivery.

 

Once an order is collected, Dirty Hippo considers the order as completed.

 

Dirty Hippo will assist in liaising with the Carrier to assist in tracking delayed or lost deliveries.

 

Shipping Rates

The rate charged for the shipping of your order is based on your location and the weight and/or size of your products.

 

Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Shipping rates are non-refundable.

Back Orders

Unless expressly stated, Dirty Hippo does not allow back orders.